Refund policy

REFUND AND CANCELLATION POLICY

This policy covers the three types of items sold through The VII Foundation store: workshops, fine art prints, and books. By completing a purchase, you acknowledge and agree to the terms that apply to your item. Questions about any order can be sent to store@theviifoundation.org.

WORKSHOPS

Enrollment-Based Cancellation. Our workshops require a minimum number of participants to proceed. Each workshop page states its minimum enrollment and its enrollment deadline. If we do not meet minimum enrollment by that deadline, we reserve the right to cancel the workshop. In such an event, all registered participants will be notified promptly and will receive a full refund of the registration fee. We recommend that participants wait until after the enrollment deadline to make any non-refundable travel or lodging arrangements.

Instructor Replacement. If due to unforeseen circumstances an instructor is unable to conduct a workshop, we will make every effort to replace them with another esteemed contributor from our network of photographers. This ensures the continuity and quality of the workshop experience for all participants.

Deposits and Balance Payments. Where a workshop is offered with a deposit, the deposit reserves your place and is due at checkout. The balance is due by the date stated on the workshop page and will be invoiced by email once the workshop is confirmed. If the balance is not received by the due date, we may release your place to another participant and the deposit will not be refunded. Where a workshop is offered at full price, the full fee is due at checkout.

Workshop Payments Are Non-Refundable. Deposits and balance payments are non-refundable once made, except in the case where the workshop is canceled by us due to not meeting the minimum enrollment requirement, in which event all amounts paid are refunded in full. We encourage participants to carefully consider their availability and commitment before registering.

Travel and Health Insurance. All participants are required to carry comprehensive travel and health insurance covering the full duration of the workshop, including coverage for unforeseen circumstances that may result in the participant canceling or not being able to attend. This insurance should cover expenses such as travel, accommodation, medical care, and other related costs.

Travel, Food, and Lodging. The cost of travel, food, and lodging is not included in the registration fee unless otherwise stated on the workshop page. Participants are responsible for making their own arrangements and should ensure that these align with the workshop schedule.

Visas and Travel Requirements. Participants are responsible for understanding and complying with all visa and travel requirements, including ensuring that all necessary travel documents are valid and available well in advance of the workshop dates.

FINE ART PRINTS

All Sales Final. Prints are offered as limited editions and are produced or released specifically for each order. Once an order is placed, it cannot be canceled, returned, or exchanged. We encourage you to review the image, edition details, and dimensions carefully before purchasing, and to contact us with any questions beforehand.

Production and Delivery. Depending on the work, prints are either held in inventory or produced after purchase. Delivery timing therefore varies by print. We will confirm the expected timeline for your order by email, and most prints ship within 8 weeks of purchase. If your print will take longer than the timeline we confirm, we will notify you and offer the option to cancel your order for a full refund. We will contact you after purchase to arrange shipping and delivery details.

Damage in Transit. If your print arrives damaged, notify us within 7 days of delivery with photographs of the print and its packaging, and keep the packaging until we confirm next steps. We will work with you to resolve the issue, which may include a replacement print or a refund at our discretion.

International Orders. The purchaser is responsible for any customs duties, import taxes, or fees levied by the destination country. These are not included in the purchase price and are not refundable.

BOOKS

Damaged or Defective Books. If a book arrives damaged or defective, notify us within 14 days of delivery with photographs of the book and its packaging. We will work with you to resolve the issue, which may include a replacement copy or a refund at our discretion. We do not accept returns of books for change of mind.

Signed and Limited Copies. Signed or limited books are sold as collectibles and are final sale, except in the case of transit damage as described above.

International Orders. The purchaser is responsible for any customs duties, import taxes, or fees levied by the destination country.

By completing a purchase, you acknowledge and agree to this refund and cancellation policy.